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Move Virgin router upstairs

Conwell
Joining in

on ‎19-03-2024 11:34

Hello,

Is it possible to be put in touch with someone who can book an engineer visit to have my Hub 3 moved upstairs? I'm aware there is a fee associated with this and I'm happy to pay it.

Best regards,

L

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Tudor
Very Insightful Person
Very Insightful Person

on ‎19-03-2024 11:58

There will be a non fault call out cost of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Kath_F
Forum Team
Forum Team

on ‎21-03-2024 17:18

Hi L, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F ✨
Forum Team

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