Move Virgin router upstairs

[Conwell]

Hello,

Is it possible to be put in touch with someone who can book an engineer visit to have my Hub 3 moved upstairs? I'm aware there is a fee associated with this and I'm happy to pay it.

Best regards,

L

[Tudor]

There will be a non fault call out cost of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kath_P]

Hi L, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,