Loss of signal in Loft bedroom

[Joanne2121]

Beyond a joke now with the loss of signal in my loft bedroom.  Nothing has changed over the past year gone from full bar to 1 bar if I am lucky.  Actually causing me to use all my phone data.  Live chat never works, never can I get a person to speak too!  So I have been left with no alternative but to put an official complaint in.  Always been happy with my signal, but its beyond a joke now.  You look online at Virgin about WiFi boosters and its say click here to see if you qualify, even that does not work.  Really has gone down hill and customer support is literally non-existent. Literally out of contract soon very soon, so lets hope it gets sorted or bye bye!

[goslow]

VM wi-fi guarantee is here

https://www.virginmedia.com/wifi-max

some packages (introductory para above) qualify for VM pods as part of the package.

If you don't qualify for the pods, most on here would suggest you get your own wi-fi equipment (mesh system, wireless access point etc.) rather than pay VM £8 pm for the pods.

If your hub is on the ground floor, and you want wi-fi in a loft room, a single hub/router downstairs will struggle to give a decent signal two floors up.

[Client62]

The 2.4GHz band from the VM Hub has the longest range ( to reach up into the loft ).
Use a free Wi-Fi Analyser app on your mobile to see if the 2.4GHz band of the VM Hub is working or has stopped.

The 2.4GHz band can be seen on Channels 1 - 13.  
The 5GHz band can be seen on Channel 36 & above.

[Sephiroth]

Does this link help?  https://community.virginmedia.com/t5/Networking-and-WiFi/UNDERSTANDING-KEY-ASPECTS-OF-WiFi/td-p/3870...

You only have to move an object in the house to block a WiFi signal.

[Ayisha_B]

Hi @Joanne2121 👋

Welcome back to our Community Forums and thanks for your post.

Sorry you're experiencing some issues with the service in your Loft bedroom.

Have you ran a scan via the 👉 Connect App? It will optimise the connection where possible to do so and also check for any coverage blackspots in the property.

If a Pod is needed, you'll be prompted to order one. 

Let us know so we can offer further support if needed.