Forum Discussion

MandoVin's avatar
MandoVin
Joining in
7 months ago

Longer Wall Box to Hub coax cable required

Hi there,

I'm another customer who requires a Coax cable that runs from the wall box to the VM Hub that is longer than the 1m one supplied. Hopefully someone from VM will pick this up and advise me how to order one.

Thanks

Vince

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there MandoVin 

    Thank you so much for your post and welcome to the community forums it's great to have you here. 

    I am sorry that the provided cable is not long enough, can I just confirm is it a coaxial cable you are looking for?

    • MandoVin's avatar
      MandoVin
      Joining in
      7 months ago

      Yes it the cable that goes from the box on the wall inside the house to the VM hub (router). I believe this cable is a coax cable.

      Thanks

      Vince

       

      • John_GS's avatar
        John_GS
        Forum Team
        7 months ago

        Hi MandoVin 

        Thanks for coming back to us. I'll send you a PM now to assist further.