Longer Fibre cable for 5x hub

[Choobathingy]

Hi

I am a relatively new VM customer and when getting my broadband installed the engineer only had 1 size of cable. He said he would drop a longer cable into me as my Hub is not positioned in the ideal place due to my house layout. Sadly the engineer never did drop the other cable around 😞

Is there anyway to get or request a long fibre optic cable so I can move my hub to a more suitable location?

Thanks 

[rw1101]

Afternoon

Just had hub5x installed in last couple of weeks but require 15m cable. Can this be arranged please?

[Beth_G]

Hi rw1101

Thanks for your post, welcome to the Community Forums.

We're afraid that we cannot assist with accounts on the XGS-PON network from here, you'll need to call and speak with our ring-fenced team on 0345 454 1111. You'll be automatically put through to the dedicated team who can help with your request.

Sorry again that we couldn't be of more help from here!

[goslow]

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@rw1101 wrote:

Afternoon

Just had hub5x installed in last couple of weeks but require 15m cable. Can this be arranged please?

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Do post back on here on what the outcome is of trying to contact the ring-fenced XGS-PON team. They were a topic of hot debate yesterday on here

https://community.virginmedia.com/t5/QuickStart-set-up-and/New-install-XGS-PON-not-working/m-p/55346...

Your experience will be useful to inform future customers with XGS-PON issues.

[Sephiroth]

…  and why can’t the Forum Team help you when they did help the previous posters?