Longer Fibre cable for 5x hub

[Choobathingy]

Hi

I am a relatively new VM customer and when getting my broadband installed the engineer only had 1 size of cable. He said he would drop a longer cable into me as my Hub is not positioned in the ideal place due to my house layout. Sadly the engineer never did drop the other cable around 😞

Is there anyway to get or request a long fibre optic cable so I can move my hub to a more suitable location?

Thanks 

[Adduxi]

It's usually a £25 for a non fault call out, however as you are a new Customer, you "might" be able to get this waived?

[Gareth_L]

Hello Choobathingy

Thanks for your first post and welcome to our Community.

Sorry to hear the engineer has not got back to you with a longer cable.

We can get one sent our for you.

Depending on what length you need?

They are in 5.10 or 15 metres length. Anting longer and we would look at sending a engineer back out. Free of charge of course.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Choobathingy.

Thanks for those details.

Just so you know a 15 metre cable has been sent out for you now.

Can you please let me know once you have received this.

Gareth_L

[Andyshaw1991]

How would I go about getting a longer cable as where my 5x hub was installed in November by the engineer is in middle of hallway and is getting in the way as the hallway is narrow I was told by the person who installed it that I would receive a longer cable after Xmas but never did thank you 

[Paul_DN]

Hi Andyshaw1991,

Thank you for reaching out to us in our community and welcome, sorry to hear the Router is currently in the way where it was installed and that you haven't received a cable you were expecting, I will be more than happy to get this resolved for you and send cable, so I can please look out for the white envelope to join a private chat.

Regards

Paul.

[AlexCapricious]

Hi VM team,

I'm trying to get a longer cable for my hub 5x as well. How would I go about this please?

Thanks

[David_Bn]

Thanks for reaching out to us @AlexCapricious.

As per my colleague's post below, would a cable of 5, 10 or 15 meters in length be suitable, or does need to be of a longer length?

Thanks,

David_Bn

[AlexCapricious]

Hi David,

Thanks for replying

5m should be sufficient.

Thanks

[Ashleigh_C]

No problem, thank you @AlexCapricious I will pop you a private message so we can look into getting something sent out. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.