Longer Coax Cable

[nandcbennett]

Hi,

I have recently received my Virgin Media broadband and TV but the Coax cable is way too short.

I have heard that VM can supply 3M cables, is this still posisble?

Thanks, Carmel

[unisoft · Accepted solution]

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@nandcbennett wrote:

Hi,

I have recently received my Virgin Media broadband and TV but the Coax cable is way too short.

I have heard that VM can supply 3M cables, is this still posisble?

Thanks, Carmel

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Yes normally they can order one. It may take anywhere up to 3 days for them to respond on here, but can also be quicker sometimes. If you need quicker, best to ring in on 0345 454 1111 (normally out of a mobile's free minutes allowance) or from a VM landline on 150.

[nandcbennett]

Thank you so much for the reply! That would be great. I never usually have the time to call, do VM employee's answer on here sometimes?

[jbrennand]

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@nandcbennett wrote:

 do VM employee's answer on here sometimes?

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.. yes usually all the time... albeit the odd post may slip through the net of course  Can take a few days though so  give it until the weekend and see.  /But.. f you call it in at 08.00 you usually get through very quickly

[nandcbennett]

If anyone from Virgin Media could get back to me ASAP that would be great thank you 🙂

[jbrennand]

As I said VM can take 2-3 days to respond. 

Calling in is quicker,

There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

[Carley_S]

Hi @nandcbennett 

Welcome to the community forums 

We're able to order a longer coaxial cable for you if you still need. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Purplesky321]

Hi Carley, I also need a 3m coax cable to relocate my router. Would you be able to sort this for me? 
Thanks 🙂

Laura 

[Sephiroth]

https://www.amazon.co.uk/Shield-Coaxial-Extension-Satellite-Antenna-Black/dp/B08D8CDCL8?th=1

A hassle free & quick way to solve the problem.  

[Matthew_ML]

We wouldn't be able to send a cable out this long, but we can get a engineer to move the equipment for you if you want?

There would be a one off charge £25 for this please do let us know.