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Issue with dns on xbox, X and faceook

jsunley
Just joined

Hi, since installation i have had issue with virgin broadband through the hub 5. All was fine with BT. Xbox series x wouldn't connect to wifi and i had to set dns to 8.8.8.8, the xbox wont connect via ethernet though. Android phones wont work on x or facebook unless vpn is turned on and and laptops have an issue with MS teams. Hub has been factory reset by 2 engineers and a replacement hub was provided with the engineer having no clue. I figured out the dns issue and im thick. Any idea how this can be resolved?

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Problem sorter

See https://www.virginmedia.com/help/security/parental-controls 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

See where this Helpful Answer was posted

7 REPLIES 7

Cardiffman282
Problem sorter

See https://www.virginmedia.com/help/security/parental-controls 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

legacy1
Alessandro Volta

Test with hub in modem mode and other DNS 

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Hi, How would i do that and will it resolve the issue or just throw up more questions?

Client62
Alessandro Volta

Have you disabled Child Safe in your VM Online Account ?

Yes, that sorted it. How do 2 engineers miss that? Thanks 👍🏻 

Brilliant! Sorted it immediately. You are a legend 💪 

Client62
Alessandro Volta

Oh la la ... you are very welcome.