Is this the most useless company ever?
I can't be bothered to recount the full story in detail. But here's the highlights:
- £67 a month Broadband connectioned Tuesday afternoon (6th Aug). Reported immediately
- Engineer arranged for Thursday morning
- Engineer arrived Thursday and told me it was an issue outside my property with cabling and that it would be sorted "today".
- 6pm Thursday still no working internet, so I phoned (or tried to).
- Had to jump through all kinds of hoops to get to speak to a human.
- Was told they were having to return the following day to complete the work.
- Friday came and at 4pm I phoned again, because I still had no internet.
- Was told the cable work had been completed but my router/hub was now the issue.
- Soonest engineer I could be given, despite repeated complaints, Monday afternoon
- Had a phone call from the engineer a short while ago informing me that the cable pull was not completed and that my hub is not the issue.
What the actual **bleep** is going on? Anyone else experienced this level of "service", because I'm appalled that this apparently an actual professional company I'm dealing with.
"Is this the most useless company ever?"
As far as broadband companies are concerned then yes it indeed is. Just look at stats from Ofcom, Which?, Trustpilot, etc. The picture is clear, has been for years, and VM doesn't give a monkey's.
Raise a formal written complaint and keep careful detailed records of all dealings with VM with a view to automatic compensation. Links are below.
Also think very carefully whether you really want to be locked in to an 18 month long contract with this outfit. If VM ever does manage to actually connect you keep your 14 day cooling off period foremost in mind.
