Is this normal?

[linwelin]

Can i get someone to check this for me please. I have only been watching some youtube today, nothing heavy. 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.9	43	QAM 256	25
2	139000000	0.8	41	QAM 256	1
3	147000000	1.4	41	QAM 256	2
4	155000000	2	42	QAM 256	3
5	163000000	2.3	42	QAM 256	4
6	171000000	2.4	42	QAM 256	5
7	179000000	2.6	42	QAM 256	6
8	187000000	3	41	QAM 256	7
9	195000000	3.6	42	QAM 256	8
10	203000000	3.9	42	QAM 256	9
11	211000000	4.3	43	QAM 256	10
12	219000000	4.2	42	QAM 256	11
13	227000000	4.1	42	QAM 256	12
14	235000000	4.1	42	QAM 256	13
15	243000000	4.3	43	QAM 256	14
16	251000000	4.5	43	QAM 256	15
17	259000000	4.7	43	QAM 256	16
18	267000000	4.7	43	QAM 256	17
19	275000000	4.7	43	QAM 256	18
20	283000000	5	43	QAM 256	19
21	291000000	5.3	43	QAM 256	20
22	299000000	5.4	43	QAM 256	21
23	307000000	5.7	43	QAM 256	22
24	315000000	5.8	43	QAM 256	23
25	323000000	5.9	43	QAM 256	24
26	339000000	6.3	43	QAM 256	26
27	347000000	6.6	44	QAM 256	27
28	355000000	6.6	44	QAM 256	28
29	363000000	6.5	43	QAM 256	29
30	371000000	6.6	43	QAM 256	30
31	379000000	6.9	43	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	4933	7065
2	Locked	41	2276142	128772
3	Locked	41	9116127	658614
4	Locked	42	2967103	148165
5	Locked	42	2453382	37775
6	Locked	42	2433199	69302
7	Locked	42	1730937	35115
8	Locked	41	872901	25815
9	Locked	42	503463	7840
10	Locked	42	363710	14042
11	Locked	43	284731	23473
12	Locked	42	219888	20068
13	Locked	42	164556	558
14	Locked	42	128753	4739
15	Locked	43	98475	8761
16	Locked	43	67055	665
17	Locked	43	45595	515
18	Locked	43	34181	541
19	Locked	43	28738	8289
20	Locked	43	18963	1282
21	Locked	43	12773	812
22	Locked	43	8555	163
23	Locked	43	5704	257
24	Locked	43	4744	1182
25	Locked	43	3298	782
26	Locked	43	3209	5121
27	Locked	44	2430	4804
28	Locked	44	571	472
29	Locked	43	610	664
30	Locked	43	2321	4837
31	Locked	43	3559	8421

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

44

6.2

156916384

3145

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	50.3	5120	QAM 64	1
1	43100000	51.3	5120	QAM 64	2
2	36600000	52.3	5120	QAM 64	3
3	30100000	53.5	5120	QAM 64	4
4	23600000	55	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	20	0
1	ATDMA	0	0	20	0
2	ATDMA	0	0	23	0
3	ATDMA	0	0	19	0
4	ATDMA	0	0	20	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.4

42.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

208

74000000

6

0

[Cardiffman282]

Pretty poor stats. Upstream power levels are too high. Downstream power levels have an unusually wide range. Too many post RS errors and uncorrectable errors. Too many T3 timeouts. 

Check for local faults on 0800 561 0061 and ensure all cables and connections are tight and in good condition. 

[linwelin]

Thanks for replying, doesnt seem to be any local faults and i have checked all the wires, everything is fine that end. 

[Cardiffman282]

Power the hub down for five minutes and bring it back up and monitor if the stats improve. Also set up a BQM to further monitor your connection https://www.thinkbroadband.com/broadband/monitoring/quality 

[Ashleigh_C]

Hi there @linwelin 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry to hear that you have faced this issue with your service and thank you again for posting. 

I have taken a look and I can see a few issues with the service that will require an engineer to take a look. I will pop you a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @linwelin 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your connection issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment