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Is this normal?

linwelin
On our wavelength

Can i get someone to check this for me please. I have only been watching some youtube today, nothing heavy. 
Screenshot 2024-06-06 160226.png

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.943QAM 25625
21390000000.841QAM 2561
31470000001.441QAM 2562
4155000000242QAM 2563
51630000002.342QAM 2564
61710000002.442QAM 2565
71790000002.642QAM 2566
8187000000341QAM 2567
91950000003.642QAM 2568
102030000003.942QAM 2569
112110000004.343QAM 25610
122190000004.242QAM 25611
132270000004.142QAM 25612
142350000004.142QAM 25613
152430000004.343QAM 25614
162510000004.543QAM 25615
172590000004.743QAM 25616
182670000004.743QAM 25617
192750000004.743QAM 25618
20283000000543QAM 25619
212910000005.343QAM 25620
222990000005.443QAM 25621
233070000005.743QAM 25622
243150000005.843QAM 25623
253230000005.943QAM 25624
263390000006.343QAM 25626
273470000006.644QAM 25627
283550000006.644QAM 25628
293630000006.543QAM 25629
303710000006.643QAM 25630
313790000006.943QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4349337065
2Locked412276142128772
3Locked419116127658614
4Locked422967103148165
5Locked42245338237775
6Locked42243319969302
7Locked42173093735115
8Locked4187290125815
9Locked425034637840
10Locked4236371014042
11Locked4328473123473
12Locked4221988820068
13Locked42164556558
14Locked421287534739
15Locked43984758761
16Locked4367055665
17Locked4345595515
18Locked4334181541
19Locked43287388289
20Locked43189631282
21Locked4312773812
22Locked438555163
23Locked435704257
24Locked4347441182
25Locked433298782
26Locked4332095121
27Locked4424304804
28Locked44571472
29Locked43610664
30Locked4323214837
31Locked4335598421

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked446.21569163843145

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000050.35120QAM 641
14310000051.35120QAM 642
23660000052.35120QAM 643
33010000053.55120QAM 644
423600000555120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA00200
1ATDMA00200
2ATDMA00230
3ATDMA00190
4ATDMA00200

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.442.72KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2087400000060

 

 

5 REPLIES 5

Cardiffman282
Super solver

Pretty poor stats. Upstream power levels are too high. Downstream power levels have an unusually wide range. Too many post RS errors and uncorrectable errors. Too many T3 timeouts. 

Check for local faults on 0800 561 0061 and ensure all cables and connections are tight and in good condition. 

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Thanks for replying, doesnt seem to be any local faults and i have checked all the wires, everything is fine that end. 

Power the hub down for five minutes and bring it back up and monitor if the stats improve. Also set up a BQM to further monitor your connection https://www.thinkbroadband.com/broadband/monitoring/quality 

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Hi there @linwelin 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry to hear that you have faced this issue with your service and thank you again for posting. 

I have taken a look and I can see a few issues with the service that will require an engineer to take a look. I will pop you a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Hello again @linwelin 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your connection issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment