Forum Discussion

sayekm's avatar
sayekm
Fibre optic
9 months ago
Solved

Is this a good connection..appreciate your feeback

Hello all This is a typical monitor for me...is this bad???. I have seen some people with a smooth green.  Approaching nearly 5 years with VM and next renewal in few months. Connection has always b...
  • jpeg1's avatar
    jpeg1
    9 months ago

    Well looking at that data there's nothing on your connection to explain the packet loss.  The obvious conclusion is excessive contention in your area - too many local connections.  Since it's happening during the day rather than evening, it looks more like business use than domestic streaming and gaming.

    You could try reporting this as a fault, and see if VM can do something about it. Otherwise, you seem to have alternatives available,

     

jpeg1's avatar
jpeg1
Alessandro Volta
9 months ago

Well looking at that data there's nothing on your connection to explain the packet loss.  The obvious conclusion is excessive contention in your area - too many local connections.  Since it's happening during the day rather than evening, it looks more like business use than domestic streaming and gaming.

You could try reporting this as a fault, and see if VM can do something about it. Otherwise, you seem to have alternatives available,

 

  • sayekm's avatar
    sayekm
    Fibre optic
    9 months ago

    The signals all within range that may explain very reliable connection. Until recently VM was the only to get anything faster than FTTC 35Mbs. Some are slowly jumping ship..my opposite neigbour had Openreach engineer instal FTTP couple weeks ago.

    Just thinking if the grass is greener on the other side with Openreach.

    This is Sat graph..no homeworking.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      9 months ago

      You could try this, it worked for another poster a few days ago.

      ___________________________________________________

      There is another possibility, there have been several threads on here recently where similar BQM latency/packet loss problems were eventually pinned down to a dodgy piece of connected kit affecting the connection . Bad connectors on ethernet cables, NAS Drives, CCR PVR’s and faulty network switches being high on the list of culprits.

      What I advised was... if you run the BQM for 24h to get a picture of the issues (you have already done this) - and then unplug all the ethernet cable connections from the Hub and just let it run - overnight is best - then in the morning look at the BQM and see if it has cleaned up. If it has - plug the devices back in one at a time for an hour or two until the problem reappears and that should indicate where to look for what is causing the issues - Start by changing to new good quality ethernet cables, minimum of Cat6a spec.
      Examples.
      Most recent one….
      https://community.virginmedia.com/t5/Networking-and-WiFi/Broadband-dropping-out-and-high-latency-DA5/td-p/5575792/page/2

       

      • sayekm's avatar
        sayekm
        Fibre optic
        9 months ago

        I have redone the cables for the router connection and wall. Only the Sky Q and a single powerline connected to my sons bedroom wired.

        This is the latest. Its been very reliable apart from the odd street maitanance disruption and price has been very good value for money. The Wi-Fi is taken care by my own router.

        VM won't do anything as its not considered broken. I am considering jump to a Openreach 300 or 500 package. Sky are strange with TP-Link router so my options are Plusnet or Vodafone. The question is will I get better result with Openreach. 

        I have read poor reviews about Vodafone, but then again VM is cursed and its given me very little issues for near 5 years.