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Is anyone experiencing issues with “VM CONNECT APP”

johnmcq1
Joining in

HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?

3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

Hi there @johnmcq1 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your connect app and thank you again for posting. Have you been able to try the app on multiple devices at all or just one? Have you also tried uninstalling and reinstalling?

dhairbus
Dialled in

Take no notice of any suggestions to reboot, reset etc. it is a VM connect app issue and there are many posts on this matter.  VM do not publicise this but it's a common fault.

They just don't seem able(bothered) to try to resolve it for customers who have this problem - quelle surprise !!!

Dark Knight

TMC1888
On our wavelength

Have a look at the recent reviews on Google Play, it's a common issue. I have had the same issues and have had no luck with all the recommended fixes. I eventually gave up trying.