Internet takes too long to load anything on laptop/browser ONLY the first time I'm loading the website.

[snikranivek]

I recently joined Virgin Media and had a technician come out and set everything up. The internet does work BUT whenever I first try to load a website, it does not load. It says there's an error connecting to the server. Every time. Sometimes it takes 5 mins. BUT, this only happens the first time I try to load it. Once it does load then it is fine. It's fine on my phone, and my TV, but laptop takes forever. I use Firefox, and I know for a fact it's not a laptop or browser issue as it has always worked fine with other internet connections. Prior to joining Virgin Media, I had to use my phone hotspot for internet and my laptop was fine on that. I'm currently on Wi-Fi but hope to get an ethernet cable soon.

Any ideas on what I can do to fix this?

[Client62]

I also use Firefox and I don't have this issue of slow initial access to websites.

Check Firefox is using the default DNS :
Firefox >> Settings >> Privacy & Security >> DNS over  HTTPS >> OFF   ( to use the VM DNS )

Could you try some of the problem websites in Edge browser to see if the first access delay persists ?

[snikranivek]

No, I'm not changing browser over a ISP issue. I did however, just manually change my DNS settings in my Windows Network settings to 8.8.8.8 and it works perfectly again.

[Client62]

What DNS was in the Windows Network settings before the change to Google Public DNS ?

[snikranivek]

It was set to Auto

[Matthew_ML]

Hey snikranivek, thank you for reaching out and I am sorry to hear this.

How has it been over the last few days, are you still having some issues?