Forum Discussion

19Pabs58's avatar
19Pabs58
Settling in
4 months ago

E Mail on laptop browser

Hi all,

I normally access my E mails through Outlook or the Android E Mail app.

However, I have a problem with a folder not syncing and I need to access E mail through my VM account.  When I click the quick link (as directed) I only see a message "Forbidden".

How can I access E Mail through my web browser please?

Thanks

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    Have you setup your 3rd party email address to access "My VM" and webmail?

    https://www.virginmedia.com/help/broadband/manage-email-account

    • 19Pabs58's avatar
      19Pabs58
      Settling in
      2 months ago

      Hi Adduxi,

      Thanks for your reply and I apologise for the delay replying.

      I followed your link but I don't see exactly where on the page I can set up the 3rd party E Mail to access My VM etc.

      Can you point me in the right place please?

      Thanks

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    4 months ago

    Does the issue persist when using your browser Incognito / Private mode; in:

    • Chrome press Ctrl+Shift+N
    • Firefox press Ctrl+Shift+P 

    If the issue does not persist then clearing Virgin Media cookies should resolve issue when browsing in normal mode

    • 19Pabs58's avatar
      19Pabs58
      Settling in
      2 months ago

      Hi,

      The issue persists in private mode (Edge).

      It's the same in chrome too.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 months ago

        Hi 19Pabs58,

        Thank you for your post and welcome to the community.

        We're sorry to hear about the E-mail issue you're having. 

        Have you been able to get any further since your last post?

        ^Martin