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Internet goes down regularly (via both ethernet and Wi-Fi)

Joining in

Hi, my internet works then stops and starts on and off every day.  I can get it working again sometimes by resetting my network adapter but I normally have to reboot my computer to get it going again.  I've turned the modem off for a minute then restatred it and also reset it to factory defult, but it still happens.

I have only just switched back to Virgin after years of being with TalkTalk where I never had any problems.  I'm wondering if the tech installed at the point of access is out of date?.. it must be over 10 years old by now.  Maybe I need a technition to come out and check but I don't know how to get one booked either?.


Any help would be greatly appreciated thanks, Lee.


Very Insightful Person
Very Insightful Person

Lets see if there are any clues in the Hub data - do this..


In your browser’s URL box type in (or - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


Any chance this is a Hub 5 and the computer is connected to the 2.5Gb/s port ?