Internet drops randomly

Question

For the last few months, I think since getting my Hub 5, I've been finding that my internet drops out a couple of times a day. This isn't at the same time, just random times. Some programs manage to stay connected but some say I have no connection, as though my speed is so slow that it isn't registering. This last for sometimes 30 seconds or sometimes up to a few minutes.

Here's my latest downstream info:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.2	39	QAM 256	25
2	139000000	5.5	38	QAM 256	1
3	147000000	5.3	38	QAM 256	2
4	155000000	5.1	39	QAM 256	3
5	163000000	4.7	39	QAM 256	4
6	171000000	4.3	39	QAM 256	5
7	179000000	4.1	39	QAM 256	6
8	187000000	3.8	39	QAM 256	7
9	195000000	4	39	QAM 256	8
10	203000000	3.7	39	QAM 256	9
11	211000000	3.8	39	QAM 256	10
12	219000000	3.6	39	QAM 256	11
13	227000000	3.3	39	QAM 256	12
14	235000000	3.3	39	QAM 256	13
15	243000000	3.3	39	QAM 256	14
16	251000000	3.3	39	QAM 256	15
17	259000000	3.3	39	QAM 256	16
18	267000000	3.3	39	QAM 256	17
19	275000000	2.9	39	QAM 256	18
20	283000000	3	39	QAM 256	19
21	291000000	3	39	QAM 256	20
22	299000000	3	39	QAM 256	21
23	307000000	3.1	39	QAM 256	22
24	315000000	3.1	39	QAM 256	23
25	323000000	3.1	39	QAM 256	24
26	339000000	3.2	39	QAM 256	26
27	347000000	3.2	39	QAM 256	27
28	355000000	2.9	39	QAM 256	28
29	363000000	2.9	39	QAM 256	29
30	371000000	2.7	39	QAM 256	30
31	379000000	2.9	39	QAM 256	31
32	387000000	3	39	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	1462	69
2	Locked	38	2022	1
3	Locked	38	1790	228
4	Locked	39	1313	23
5	Locked	39	1048	10
6	Locked	39	805	7
7	Locked	39	460	7
8	Locked	39	256	8
9	Locked	39	261	607
10	Locked	39	284	242
11	Locked	39	12007	339
12	Locked	39	12113	5513
13	Locked	39	658	113
14	Locked	39	678	972
15	Locked	39	389	982
16	Locked	39	912	173
17	Locked	39	1287	60
18	Locked	39	1978	1236
19	Locked	39	13610	1862
20	Locked	39	12838	1205
21	Locked	39	12856	2851
22	Locked	39	12611	1458
23	Locked	39	11680	997
24	Locked	39	11773	706
25	Locked	39	11596	483
26	Locked	39	11847	326
27	Locked	39	12199	970
28	Locked	39	12753	2199
29	Locked	39	12865	1410
30	Locked	39	12212	516
31	Locked	39	12467	449
32	Locked	39	10684	177

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

40

-1.4

1990757290

54122

Alex_RM · Answer

Hi philbell,
Thanks for posting and sorry to hear you're having some connection issues. I've had a look at things from our side and it looks like we're aware of an area SNR issue.
The estimated fix date/ time for this is 22 AUG 2024 14:50, if you're still having problems after this date please let us know.
Alex_Rm
&nbsp;

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