Internet dropping periodically

[xMezzy]

Past week my internet has been dropping out frequently / daily .

Happens on ethernet as well as on wifi (so its not a wifi issue,  thats a different issue I have had as well )  

Ive used thinkbroardband to monitor the past few days,

https://www.thinkbroadband.com/broadband/monitoring/quality/share/49ee8b017d8ce8bc07439f9822446f0ceb... 

Can anyone suggest whats going On ??? and how to fix it  

Thanks

Router status .......

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

9	203000000	4.300003	40.366287	QAM256	9
8	195000000	4.400002	40.946209	QAM256	8
10	211000000	4.400002	40.366287	QAM256	10
11	219000000	4.500000	40.366287	QAM256	11
12	227000000	4.599998	40.366287	QAM256	12
13	235000000	4.800003	40.366287	QAM256	13
14	243000000	4.699997	40.946209	QAM256	14
15	251000000	4.599998	40.366287	QAM256	15
16	259000000	4.599998	40.366287	QAM256	16
17	267000000	4.500000	40.366287	QAM256	17
18	275000000	4.900002	40.366287	QAM256	18
19	283000000	5.199997	38.983261	QAM256	19
20	291000000	5.800003	40.366287	QAM256	20
21	299000000	5.400002	40.366287	QAM256	21
22	307000000	5.000000	40.366287	QAM256	22
23	315000000	5.199997	40.366287	QAM256	23
24	323000000	4.599998	38.983261	QAM256	24
25	331000000	4.599998	38.983261	QAM256	25
26	339000000	4.699997	38.983261	QAM256	26
27	347000000	4.099998	38.983261	QAM256	27
28	355000000	4.599998	40.366287	QAM256	28
29	363000000	4.599998	40.366287	QAM256	29
30	371000000	4.500000	40.366287	QAM256	30
31	379000000	4.900002	40.946209	QAM256	31
32	387000000	4.300003	38.983261	QAM256	32
33	395000000	3.900002	40.366287	QAM256	33
34	403000000	3.700001	38.983261	QAM256	34
35	411000000	3.200001	38.605377	QAM256	35
36	419000000	3.400002	40.366287	QAM256	36
37	523000000	4.800003	38.983261	QAM256	37
38	531000000	5.199997	40.366287	QAM256	38

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

9	Locked	40.366287	0	0
8	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	38.983261	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.946209	0	0
32	Locked	38.983261	0	0
33	Locked	40.366287	0	0
34	Locked	38.983261	0	0
35	Locked	38.605377	0	0
36	Locked	40.366287	0	0
37	Locked	38.983261	0	0
38	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

4.3

56291947

0

[xMezzy]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	45.020599	5120 KSym/sec	64QAM	1
2	23600000	44.020599	5120 KSym/sec	64QAM	5
3	30100000	43.520599	5120 KSym/sec	64QAM	4
4	36600000	44.020599	5120 KSym/sec	64QAM	3
5	43100000	44.520599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

37.5

2K

QAM32

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[legacy1]

Docsis shows fine must be routing beyond the gateway 

do a ping -n 200 to the WAN gateway (not your WAN IP or LAN gateway) or just ping 194.168.4.100

you in router mode or modem mode?

[carl_pearce]

Your DOCSIS 3.1 upstream channel looks 'noisy' (QAM value should be 256):

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

37.5

2K

QAM32

Check for faults here:

https://www.virginmedia.com/support/help/service-status

Use the 'Still having issues' if nothing comes back.

[kerita]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0e505b9d9332b6e232c4ac08ada6976670... 

I have been having the same problem since December 2023. Complaint lodged, but no action taken, except to blame me for putting it in Modem mode.

(which was in fact their recommendation)

I recently replaced my router to eliminate it as a possible cause, but problems persist. (Graph is from last night)

I'm convinced that they have taken on more customers than their aging cable network can support.

[Matthew_ML · Accepted solution]

Hey XMezzy, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

Thank you sending all the BQM and information over.

Let me send you a PM now and we can look  into this for you.