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Internet dropping periodically

xMezzy
Joining in

Past week my internet has been dropping out frequently / daily .

Happens on ethernet as well as on wifi (so its not a wifi issue,  thats a different issue I have had as well )  

Ive used thinkbroardband to monitor the past few days,

https://www.thinkbroadband.com/broadband/monitoring/quality/share/49ee8b017d8ce8bc07439f9822446f0ceb... 

Can anyone suggest whats going On ??? and how to fix it  

Thanks

Router status .......

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

92030000004.30000340.366287QAM2569
81950000004.40000240.946209QAM2568
102110000004.40000240.366287QAM25610
112190000004.50000040.366287QAM25611
122270000004.59999840.366287QAM25612
132350000004.80000340.366287QAM25613
142430000004.69999740.946209QAM25614
152510000004.59999840.366287QAM25615
162590000004.59999840.366287QAM25616
172670000004.50000040.366287QAM25617
182750000004.90000240.366287QAM25618
192830000005.19999738.983261QAM25619
202910000005.80000340.366287QAM25620
212990000005.40000240.366287QAM25621
223070000005.00000040.366287QAM25622
233150000005.19999740.366287QAM25623
243230000004.59999838.983261QAM25624
253310000004.59999838.983261QAM25625
263390000004.69999738.983261QAM25626
273470000004.09999838.983261QAM25627
283550000004.59999840.366287QAM25628
293630000004.59999840.366287QAM25629
303710000004.50000040.366287QAM25630
313790000004.90000240.946209QAM25631
323870000004.30000338.983261QAM25632
333950000003.90000240.366287QAM25633
344030000003.70000138.983261QAM25634
354110000003.20000138.605377QAM25635
364190000003.40000240.366287QAM25636
375230000004.80000338.983261QAM25637
385310000005.19999740.366287QAM25638



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

9Locked40.36628700
8Locked40.94620900
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked40.36628700
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked38.98326100
20Locked40.36628700
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked38.98326100
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.94620900
32Locked38.98326100
33Locked40.36628700
34Locked38.98326100
35Locked38.60537700
36Locked40.36628700
37Locked38.98326100
38Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1840QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked414.3562919470

 

 

 
1 ACCEPTED SOLUTION

Accepted Solutions

Matthew_ML
Forum Team
Forum Team

Hey XMezzy, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

Thank you sending all the BQM and information over.

Let me send you a PM now and we can look  into this for you.

Matt - Forum Team


New around here?

See where this Helpful Answer was posted

5 REPLIES 5

xMezzy
Joining in

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960000045.0205995120 KSym/sec64QAM1
22360000044.0205995120 KSym/sec64QAM5
33010000043.5205995120 KSym/sec64QAM4
43660000044.0205995120 KSym/sec64QAM3
54310000044.5205995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_ATDMA0000
2US_TYPE_ATDMA0000
3US_TYPE_ATDMA0000
4US_TYPE_ATDMA0000
5US_TYPE_ATDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.037.52KQAM32


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA20053.900

legacy1
Alessandro Volta

Docsis shows fine must be routing beyond the gateway 

do a ping -n 200 to the WAN gateway (not your WAN IP or LAN gateway) or just ping 194.168.4.100

you in router mode or modem mode?

---------------------------------------------------------------

carl_pearce
Community elder

Your DOCSIS 3.1 upstream channel looks 'noisy' (QAM value should be 256):

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

610.037.52KQAM32

 

Check for faults here:

https://www.virginmedia.com/support/help/service-status

Use the 'Still having issues' if nothing comes back.

kerita
Joining in

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0e505b9d9332b6e232c4ac08ada6976670... 

I have been having the same problem since December 2023. Complaint lodged, but no action taken, except to blame me for putting it in Modem mode.

(which was in fact their recommendation)

I recently replaced my router to eliminate it as a possible cause, but problems persist. (Graph is from last night)

I'm convinced that they have taken on more customers than their aging cable network can support.

Matthew_ML
Forum Team
Forum Team

Hey XMezzy, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

Thank you sending all the BQM and information over.

Let me send you a PM now and we can look  into this for you.

Matt - Forum Team


New around here?