Internet dropping every 10-15 minutes after engineer visit, lost packages, intermittent connection

[marcin523]

Dear Community,

I would like to say thank you to anyone involved, and a big thank you for your time spent.

I had the issue investigated, and ended up with a technician who told me that I would probably need the whole cable replacement from the exchange to my property. Unfortunately, he didn't leave any message on the system apart from a note that he switched my cable on the exchange to a different slot. This action has worsened the whole issue, now instead of dropping the internet every few hours, I'm been dropped every 10-15 min. 

I have the same disconnections on the wired PC and laptop/phone on WiFi. I have called Virgin Media, and someone named Lily said that because the engineer didn't leave more notes quote "She can only see x17 disconnections in the past months" there is nothing she can do about the matter, and they cannot book for another engineer because there is no issue. God help me, please.

Here are my logs:

[jpeg1]

The best way to monitor for dropouts is to set up a free BQM, and post a link on here to the live display. 

https://www.thinkbroadband.com/broadband/monitoring/quality

[marcin523]

just got it set now, need to wait a bit for the results, once I have several hours worth I shall post it here.

[Zach_R]

Hi @marcin523,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear of your ongoing issues. I've checked things over on our systems and I'm unable to detect any faults currently that would explain this. Is this issue ongoing for you today? If it is, are you able to share the live BQM that you've set up as mentioned in the earlier posts?

Thanks,