Forum Discussion

cmr333's avatar
cmr333
Joining in
3 years ago

Internet constantly disconnecting every few minutes

Hi, Since the morning for the past ~10 hours my internet constantly disconnects every few minutes. I have called Virgin Support multiple times on the phone and they keep constantly going through tro...
jbrennand's avatar
jbrennand
Very Insightful Person
3 years ago
What Hub model is it? Is it in normal mode - or modem only mode? What devices do you have plugged into it on ethernet cables?

Can you post up the rest of the data thus....
_______________________________

Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

cmr333's avatar
cmr333
Joining in
3 years ago

Hi, thanks for your assistance

The hub is 3.0 in normal mode. I have my desktop PC and a Steam Deck Dock connected via ethernet

Downstream bonded channels (1)

113900000010.940256 qam1
214700000010.540256 qam2
315500000010.340256 qam3
416300000010.140256 qam4
51710000001040256 qam5
61790000009.940256 qam6
71870000001040256 qam7
81950000001040256 qam8
92030000009.940256 qam9
102110000009.640256 qam10
112190000009.640256 qam11
122270000009.540256 qam12
132350000009.540256 qam13
142430000009.440256 qam14
152510000009.440256 qam15
162590000009.440256 qam16
172670000009.140256 qam17
18275000000940256 qam18
19283000000940256 qam19
202910000008.840256 qam20
212990000008.940256 qam21
223070000008.940256 qam22
233150000009.140256 qam23
243230000009.540256 qam24

 

Downstream bonded channels (2)

1Locked40.312067127940
2Locked40.313880429229
3Locked40.914829929268
4Locked40.915335231648
5Locked40.315869033127
6Locked40.314800428330
7Locked40.314134026869
8Locked40.911840427015
9Locked40.910519527243
10Locked40.39488322912
11Locked40.37895223466
12Locked40.36515123511
13Locked40.94839224447
14Locked40.33644924881
15Locked40.92744826514
16Locked40.92080124848
17Locked40.91395926109
18Locked40.9866027857
19Locked40.3779133854
20Locked40.3467636779
21Locked40.9634637746
22Locked40.3345029883
23Locked40.9257725714
24Locked40.9321035533



  • cmr333's avatar
    cmr333
    Joining in
    3 years ago

    Upstream bonded channels (1)

    13010000039512064 qam4
    24960000039.5512064 qam1
    32360000038.5512032 qam5
    44310000039.3512064 qam2
    53660000039.3512064 qam3

     

    Upstream bonded channels (2)

    1ATDMA0060
    2ATDMA0040
    3ATDMA0050
    4ATDMA0040
    5ATDMA0070

     

    Network Log

    13/03/2023 18:54:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:54:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:53:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:53:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:53:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:53:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    13/03/2023 18:53:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      3 years ago
      Some worrying numbers in there. Can you start from a clean sheet by doing the below.....

      ... and post up the link to the BQM - as soon as
      _______________________________________

      Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

      Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then see message 3 here…

      https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p/5202486
      • cmr333's avatar
        cmr333
        Joining in
        3 years ago

        Here's the link for the broadband quality monitor

        I also thought maybe it was a loose cable with the coax cable and already double checked the connection within and outside the house while the router was off few hours ago