Seemingly overnight, my internet speed dropped from 50+ MB per second to 0.4 megaBITS per second. My upload alone is 10x the speed of my download. I cannot watch YouTube videos, loading webpages can take exceedingly long, and interestingly enough, when I attempt to access my router's admin panel via browser (192.168.0.1) it comes up as Sky Hub, when before it was Virgin Media.
A bit ago, I had to re-enter 192.168.0.1 a few times before the actual Virgin Media hub (and the one I've been used to and using for years) comes up and allows me to do anything, but now, no matter how many times I do it, it instead is now Sky Hub.
My neighbour uses Sky, and I'm 99% sure their network name is the name of the Sky router I've accessed, and yet, I discovered at the very least my current PCs Mac Address on this "Sky" router, connected to it in fact. Yet, my PC is connected to MY WiFi (VM5517636) and not SKYFTGR7.
I've ran multiple diagnostic checks (https://www.virginmedia.com/help/check/status) and it rotates between "No problems detected" and "Problem detected, if it continues for 24h we can send an engineer". In the last few checks however, nothing has been detected.
Just had the TV (connected to VM) come up as suspended and said something along the lines of "connected to the wrong network, please reconnect". I found the VM network, reconnected, and it's back to normal. But the SKYFTGR7 (My neighbours) was also showing, and that is the exact one shown on this "Sky" router I get when I put in 192.168.0.1.
I have also been doing internet speed tests by searching on Google and then using the one that seems to be built into google. This is where I have got the 0.4mbps speed from. This speed is shared by my phone where I do the same.
I've tried searching the internet for this, but I have found nothing even remotely close to what I'm experiencing right now.
For what it's worth, I only noticed this after getting onto my PC and clearing my Firefox history - I don't use it as my main one, and instead use it for bank, payment, finance, etc, and haven't cleared the history in a long time, so I decided to clear it to make it cleaner. I am 99% this must be completely unrelated and should have nothing to do with my actual internet speed, but it is a correlation I have seen and it might be worth a nugget of information to experts, if there is any causation at all.
Please help, I'm at my wits end about this. I really don't want to contact CS because I've been with VM for years and it's absolutely horrid.
Thanks!
Note: I'm very inexperienced with ISP and diagnostics, so if you want some graphs/stats/diagnostics I'd appreciate it if you could explain (in laymans terms) how to get those to send. Thank you!
