Broadband issue in my post code area for 6 days?!
Hi all, my Virgin broadband connection started acting up (intermittent connection, extremely slow, video streaming freezing constantly and barely loading) on the evening of Thursday 23rd Jan. I have checked on Virgin site for issues in my postcode on 24 Jan, and it said that there is a broadband issue in my postal code area, and they will have it fixed by Mon 27 Jan at 10:01am. I have signed up to their web team update service, and they sent me several conflicting messages over last 4 days, constantly changing the timeline of when they will fix it. They sent me 3 updates today, first one saying the engineer was on site and they will fix it by 18:00 on Mon 27 Jan. Then a few hours later they sent another update that they "have identified the problem" and they will now fix it by 29 Jan at 10:01 am. So it seems like I will be without any workable internet for at least another 34 hours. Am I entitled to compensation? Should I contact customer service to get them to rectify the fault faster?My Virgin Media App Run a Test not working
Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the fibre junction box and had no issue after until 10pm tonight I dropped from 450mbs to 80mbs. It would be really handy to be able to run a test myself, I do it through the hub login and get this also .Internet Speed Dropped to 0.4 mbps from average of 50MBp/s, and admin panel coming up as Sky?
Seemingly overnight, my internet speed dropped from 50+ MB per second to 0.4 megaBITS per second. My upload alone is 10x the speed of my download. I cannot watch YouTube videos, loading webpages can take exceedingly long, and interestingly enough, when I attempt to access my router's admin panel via browser (192.168.0.1) it comes up as Sky Hub, when before it was Virgin Media. A bit ago, I had to re-enter 192.168.0.1 a few times before the actual Virgin Media hub (and the one I've been used to and using for years) comes up and allows me to do anything, but now, no matter how many times I do it, it instead is now Sky Hub. My neighbour uses Sky, and I'm 99% sure their network name is the name of the Sky router I've accessed, and yet, I discovered at the very least my current PCs Mac Address on this "Sky" router, connected to it in fact. Yet, my PC is connected to MY WiFi (VM5517636) and not SKYFTGR7. I've ran multiple diagnostic checks (https://www.virginmedia.com/help/check/status) and it rotates between "No problems detected" and "Problem detected, if it continues for 24h we can send an engineer". In the last few checks however, nothing has been detected. Just had the TV (connected to VM) come up as suspended and said something along the lines of "connected to the wrong network, please reconnect". I found the VM network, reconnected, and it's back to normal. But the SKYFTGR7 (My neighbours) was also showing, and that is the exact one shown on this "Sky" router I get when I put in 192.168.0.1. I have also been doing internet speed tests by searching on Google and then using the one that seems to be built into google. This is where I have got the 0.4mbps speed from. This speed is shared by my phone where I do the same. I've tried searching the internet for this, but I have found nothing even remotely close to what I'm experiencing right now. For what it's worth, I only noticed this after getting onto my PC and clearing my Firefox history - I don't use it as my main one, and instead use it for bank, payment, finance, etc, and haven't cleared the history in a long time, so I decided to clear it to make it cleaner. I am 99% this must be completely unrelated and should have nothing to do with my actual internet speed, but it is a correlation I have seen and it might be worth a nugget of information to experts, if there is any causation at all. Please help, I'm at my wits end about this. I really don't want to contact CS because I've been with VM for years and it's absolutely horrid. Thanks! Note: I'm very inexperienced with ISP and diagnostics, so if you want some graphs/stats/diagnostics I'd appreciate it if you could explain (in laymans terms) how to get those to send. Thank you!Bad WiFi but normal download speed
Hello, I’m having a very frustrating issue. I live in a 2 up, 2 down with one other person and have M350 fibre Upon running speed tests, I am mostly getting about 370mbps, however my internet is dreadful. If we are both scrolling on our phones it is incredible slow and when working from home I need to use an ethernet to get a decent connection. we have had a technician out twice but they have been unable to find any issues. It’s honestly dreadful. Surely 350mbps is enough to handle 2 people. also, WM Connect is unable to find my hub, no matter how may times I go through the set up or reset the hub. I don’t know what to do and unable to find any answers plesse can someone help with some form of solution.Instability issues / slow speeds
I recently upgraded to Hub 5 and GIG1 fibre broadband (from hub 3/500mbps) and since then my connection has been unstable and constantly dropping every day. This happens across all devices, wifi and ethernet. Download speeds also haven't increased since upgrading, only upload. Running test on the app shows no issues at all so wondering if anyone can help?
