Internet Access Denied

[72degrees]

The dreaded flashing green arrows and internet Access Denied Hub 3.0 status report suddenly about an hour ago. Rebooted several times. Wen and phone status report no broadband issues. Technician booked for three days time. What's the betting it actually turns out to be a service issue. Not good enough for the arm and a leg I'm paying.

[Client62]

Access Denied hints at a Hub activation issue.

[John_GS]

Hi @72degrees 

Thanks for posting and welcome back to the community.

Very sorry to hear of the broadband issues.

I've checked the system today and can see that you did indeed book a tech, this was then cancelled as an area fault was found. 

F011121295 - this was the reference number for the area fault. Upon checking the ticket, this was closed as resolved on the 14th December.

I've also had a check of your services today and no issues are found.

I hope therefore that all is sorted, please do pop back to the community if you ever need further help.

Best wishes.