Forum Discussion

MarkCV1's avatar
MarkCV1
Tuning in
2 years ago

Intermittent WIFI and Connection

Hello, 

Ive been with Virgin for 2 weeks now. On a 250mb deal. I have the Hub 3. 

Symptoms - My connection to the hub is intermittent, and often drops out completely. When i am connected, i get wildly different speeds on Wifi, from just a few kbps up to 250mbps - this variance can be seen within seconds and minutes of each test. 

I am approx 7 meters from the router, with an almost clear line of site to the it. I have around 5/6 devices connected to it, all experiancing the same issue. All devices are up to date, patched, with latest firmware and NIC software. While i dot expect 100% bandwith, i domn expect a level which allows me to at least stay connected to teams calls and not revert to hotspotting from my phone. 

I called VM on Friday and i was informed there was a fault in my area, but i don't believe this as over ethernet, the connection was stable (at least during my limited testing). I think the wifi issues relate to the HUB 3 router. Its been reset multiple times, and "checks" ran on it by VM.

 

Please can i get some assistance ?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    First, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    If there is no issue reported on there, and you think its a wifi only issue - see this...

    __________________________________________________________________

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

    £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.