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Intermittent Internet, droppouts, signal strength issues

farske
On our wavelength

on ‎25-05-2024 22:26

Hiya,

That last 10 days I've had internet issues and dropouts. Streaming TV/Film pauses, games disconnect, discord lags and drops, websites delay.
I am ethernet checking.
Modem mode.
Wired household.

Checking the router section I can see these types of issues:

25-05-2024 22:19:31noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-05-2024 22:01:01warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-05-2024 21:49:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

24-05-2024 20:17:25 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Currently the modem has a 10db filter on it.

Is this something you can do your end?
Can you advise or arrange an engineer to resolve, thank you

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26 REPLIES 26

farske
On our wavelength

on ‎03-06-2024 10:28

Last time I had an issue a few years ago VM supported me via this forum and arranged a visit. Hopefully they are still active here?

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David_Bn
Forum Team
Forum Team
In response to farske

on ‎04-06-2024 08:27

Thanks for reaching out to us @farske, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with our services.

Check out the envelope in the top right hand corner and we can arrange for the aforementioned engineer to be booked in for you

Thanks,

David_Bn

farske
On our wavelength

on ‎26-07-2024 23:00

Its been a few months.

I'm back with some updates.
In the last week I've had some constant jitters, and small disconnections which drop me from VOIP and work in the day, and games and matches in the evenings.

So, yeah I still have issues.

Can peeps have a quick look at my logs and see if the efforts so far are positive?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000004.542QAM 25625
21390000003.441QAM 2561
31470000003.341QAM 2562
41550000003.341QAM 2563
51630000003.642QAM 2564
61710000003.842QAM 2565
7179000000442QAM 2566
8187000000442QAM 2567
91950000004.142QAM 2568
102030000004.142QAM 2569
112110000004.342QAM 25610
122190000004.342QAM 25611
132270000004.142QAM 25612
142350000003.942QAM 25613
152430000003.642QAM 25614
162510000003.642QAM 25615
172590000003.842QAM 25616
18267000000442QAM 25617
19275000000442QAM 25618
20283000000442QAM 25619
212910000004.242QAM 25620
222990000004.442QAM 25621
233070000004.742QAM 25622
243150000004.742QAM 25623
253230000004.642QAM 25624
263390000004.842QAM 25626
27347000000542QAM 25627
283550000004.942QAM 25628
293630000004.942QAM 25629
303710000004.742QAM 25630
313790000004.942QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked42753
2Locked41138
3Locked4177
4Locked41108
5Locked4229
6Locked42118
7Locked4268
8Locked4248
9Locked4258
10Locked42137
11Locked4268
12Locked4248
13Locked4267
14Locked4228
15Locked4278
16Locked4258
17Locked4258
18Locked4286
19Locked42136
20Locked4257
21Locked4267
22Locked4286
23Locked4297
24Locked4277
25Locked4247
26Locked4277
27Locked4267
28Locked4278
29Locked4257
30Locked4247
31Locked4267

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked434.536089683162
 
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farske
On our wavelength

on ‎26-07-2024 23:02

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000045.35120QAM 641
143100000455120QAM 642
23660000044.85120QAM 643
33010000044.85120QAM 644
42360000044.85120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0010
1ATDMA0000
2ATDMA0000
3ATDMA0011
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.440.22KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2087400000070
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farske
On our wavelength

on ‎26-07-2024 23:03

Network Log

Time Priority Description
26-07-2024 17:37:02noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:31:59noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:31:23noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:26:20noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:24:20noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:19:17noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:17:57noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 17:12:54noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 14:56:29noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 14:51:26noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 12:38:22noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 12:33:19noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 10:29:31noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 10:19:13noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-07-2024 00:25:27criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 02:25:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:30:01noticeREGISTRATION COMPLETE - Waiting for Operational status
24-07-2024 01:29:57warningDynamic Range Window violation
24-07-2024 01:29:57warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:56warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:54noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:49noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:48noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:41warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:29:39noticeHonoring MDD; IP provisioning mode = IPv4
24-07-2024 01:27:00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:20:11criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:20:07warningToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:20:06criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:20:06criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-07-2024 01:20:05criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Tom_W1
Forum Team
Forum Team
In response to farske

on ‎29-07-2024 10:24

Hi @farske thanks for your post although we're sorry to hear of the concerns you've raised here.

We've ran checks on our line and there aren't any issues currently, so have these issues now resolved themselves?

Please keep us updated as all levels are within the appropriate specifications.

Many thanks

Tom_W
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