Forum Discussion

sylviamyrtia's avatar
sylviamyrtia
Tuning in
2 years ago

Installation appointment

Hello! My installation appointment is booked for 05/02. I work from home and it is tremendously important to know early whether Virgin is able to provide a connection on the promised day. Is there a...
Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
2 years ago

Hi sylviamyrtia 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

I can see you've been in touch with the team since Sunday. Have you been provided with the necessary assurance on this?

Please pop back to us at your earliest convenience.

Thank you for your support carl_pearce 👍

Regards,
Daniel

sylviamyrtia's avatar
sylviamyrtia
Tuning in
2 years ago

@Daniel_Et

I have not received any email, however because of the horrendous stories in this forum I have been checking the app every hour. An hour ago I saw it: the appointment is moved from 05/02 to 21/02

I called the pre-installation team and I was told that this is because there is a certian issue with the permission for digging from the local council

I believe that my broadband will never be installed.