2 weeks ago
Hi All,
I'm experiencing the dreaded "WIFI connected but no internet" issue with my IPhone X.
I can literally see hundreds of posts regarding this issue....I've tried all the suggested fixes but none have worked for me (WIFI on/off / aeroplane mode / forget network / MAC filtering off etc etc etc)
The issue is sporadic...sometimes doesn't happen at all in a day, sometimes can happen 10 times.....so annoying! All my other devices connect ok without issue.
The response from Virgin Media is "Well other devices connect ok so its not a router issue"
And the response from Apple is: "Well the phone is fine with other routers so it must be a Virgin Media router issue.
So I'm getting nowhere fast....I'm sure this all started about 6 months back...I'm wondering if there was an IoS update that has triggered this?
There is definitely an IPhone / Virgin compatibility issue.
I have noticed that the internet / WIFI service isn't as good as when first installed, so is it possible that the routers do degrade over time (WIFI transmitter or something??)?
If anyone has any hints / tips I would be most grateful.
Unfortunately I've recently committed to another 18 months with Virgin but when that's up I'm definitely switching supplier to get a new router!
Thanks
Guy
2 weeks ago
"so is it possible that the routers do degrade over time (WIFI transmitter or something??)?" Unlikely, possibly due to many more people using WiFi. On my system today I can see there has been 157 SIDS transmitting in the last 24 hours. I have never used the VM hubs in router mode, always my own network equipment with Wireless Access Points and have no WiFi problems.
2 weeks ago
Do you have different SSIDs for 2.4GHz & 5 GHz? In other words, a problem auto-switching between radios?
Have you tried switching off one of the radios in the Hub? For example turning off 5GHz WiFi will your iPhone X reliably always connect to the 2.4GHz service?
2 weeks ago
A few hints for better compatibility, in the VM Hub menu
1) Disable "Smart Wi-Fi" aka Wireless Channel optimisation - this causes all sorts of stability issues.
2) Fix the 2.4GHz Wi-Fi to channels 1 or 6 or 11
3) Try the 5 GHz Wi-Fi on channels 36 or 44
4) Make sure Wi-Fi security has WPA-PSK disabled, and WPA2-PSK must be enabled.
5) If you have a Hub 5 try with WPA3-SAE disabled.
Finally - always on mobile phones may also benefit from a reboot / restart.