I need a wifi pod

[Bandit7080]

Same story as a lot of people…

I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…

my ring video doorbell at the front door often can’t do its job as it loses connection to the hub

i think I have a clear case here for needing pods, but as every other person seems to have found, ordering one seems impossible.

therefore adding this post here in the dim hope that a mod will pick it up and get in touch about getting a pod to me…

here’s hoping 

[jbrennand]

Try this whilst waiting...

VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

[CraigyJ]

Same! You can add me to that list of lots of people.

It’s made out to be so simple using the VM Connect app, why isn’t it? My bedroom is a bit of a dead spot - lowest I’ve had is 3mbps and often disappears altogether and my phone will connect to 4G.

[Alex_RM]

Hi CraigyJ,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some connectivity issues, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

[Bandit7080]

Erm, how about me? I opened the post - can you reply to me please??

[Matthew_ML]

Hey Bandit7080, thank you for reaching out and I can see my colleague has sent you a PM.

Can you see this at all?

Please reply and we will get this pod ordered you in the PM.

[Bandit7080]

Hi Matt, 

no I can’t see any PM in my inbox, can you please resend so I can get a pod ordered?

[Paul_DN]

Hi Bandit7080,

Apologies you haven't received an invite into a Private Chat, this has now been sent, please look out for a white envelope to accept.

Regards

Paul.