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I keep dropping connection, making gaming near impossible.

Joining in

I am sorry for bothering but i need help. I keep dropping in and out with my connection, making gaming with friends near impossible. I have reset the hub, moved it, reseated the cables, did the thing with the disable auto channel stuff and i still get dropped. I love the speeds but it has made gaming near impossible.


Very Insightful Person
Very Insightful Person

Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

Gaming is always best done on an ethernet cable connected device - so "engineer" that if you can

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

It appears to be from everyone in the home but most prominent with me. I have a ethernet cable hooked up so it isn't wi-fi. The hub appears to be the hub 5 and the lights are solid white.

Hi there @Kaisybear 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you so much again for your post, I have not been able to locate your account to check this issue so I'm going to pop you a quick private message so I can grab some information and check this on our side.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.