Hub5 not working with my works Cisco AnyConnect

[Gwildman]

Hi

I have a hub5 which works great with all my personal devices.  However, it is very temperamental with my works system especially Cisco AnyConnect.  It can take multiple tries to log in and then often disconnects after a few minutes.

Does anyone know of a solution please?

[legacy1]

Use hub in modem mode when you need to use Cisco AnyConnect or get your own router with 1Gb ports

[Gwildman]

Hi

thanks for the help. Unfortunately my work provides me with a surface pro so I can’t use an Ethernet cable?

any other suggestions? 

[Gwildman]

I’ve turned off Child safe mode and everything appears to be working fine 

[Chris_W1]

Hi Gwildman, thanks for the message and welcome to the forums. 

I am sorry to hear that you were having issues connecting to the VPN. 

I am happy to hear that you have managed to get this resolved and let us know if you are still having issues with this? 

Kind regards 

Chris. 

[Orla99]

I have exactly the same issue.  @Gwildman, do you turn off the Child Safe mode?  Is that on the Virgin Router?  Many thanks

[Client62]

"Child Safe" does block VPNs, turn it off in your Virgin Media online account.

[Gwildman]

Hi

i think you can turn it off in your account settings online.