Forum Discussion

Gwildman's avatar
Gwildman
Joining in
3 years ago

Hub5 not working with my works Cisco AnyConnect

Hi

I have a hub5 which works great with all my personal devices.  However, it is very temperamental with my works system especially Cisco AnyConnect.  It can take multiple tries to log in and then often disconnects after a few minutes.

Does anyone know of a solution please?

9 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 years ago
    Use hub in modem mode when you need to use Cisco AnyConnect or get your own router with 1Gb ports
    • Gwildman's avatar
      Gwildman
      Joining in
      3 years ago

      Hi

      thanks for the help. Unfortunately my work provides me with a surface pro so I can’t use an Ethernet cable?

      any other suggestions? 

      • Gwildman's avatar
        Gwildman
        Joining in
        3 years ago

        I’ve turned off Child safe mode and everything appears to be working fine 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    "Child Safe" does block VPNs, turn it off in your Virgin Media online account.

  • Spudulika's avatar
    Spudulika
    Just joined
    8 months ago

    I had the same issue. Other VPNs were fine, just Cisco causing problems. Turning off child safe made no difference. Office IT was no help either. Eventually I switched to modem mode and bought a TP-Link router. Everything is now fine.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      8 months ago

      Thanks for the update Spudulika, although the work around isn't ideal we're pleased to hear you were able to get this resolved.