Having troubles with broadband/wifi hub is showing permanent red light, tried all suggestions for a cure. Getting intermitent cutting off internet access and intermitent noise on audio. Laptop is using hardwired ethernet. Any ideas ? Cheers Peter [MOD EDIT: Subject title changed for clarity]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

Hub3 issues - permanent red light | Virgin Media Community

Matthew_ML
Forum Team
2 years ago
Hey Joll, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM to get this resolved, in the meanwhile please try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
- Joll
  Joining in
  2 years ago
  Thanks Mate tried the reset and can confirm hub is well ventilated and not in sunlight, still red and having drop outs
  - Ayisha_B
    Forum Team (Retired)
    2 years ago
    Hi Joll
    
    Please do respond to my colleagues PM and an engineer will be booked for you so the hub can be replaced.
    
    Thanks
Adduxi
Very Insightful Person
2 years ago
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.