Hub3 issues - permanent red light

[Joll]

Having troubles with broadband/wifi hub is showing permanent red light, tried all suggestions for a cure. Getting intermitent cutting off internet access and intermitent noise on audio. Laptop is using hardwired ethernet.

Any ideas ?

Cheers

Peter

[MOD EDIT: Subject title changed for clarity]

[Matthew_ML]

Hey Joll, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM to get this resolved, in the meanwhile please try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

 

[Adduxi · Accepted solution]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. 

[Joll]

Thanks Mate tried the reset and can confirm hub is well ventilated and not in sunlight, still red and having drop outs

[Ayisha_B]

Hi @Joll 

Please do respond to my colleagues PM and an engineer will be booked for you so the hub can be replaced. 

Thanks

[Joll]

Have responded to colleague with all necessary details.

Regards

Peter

[Joll]

Have responded to colleague with all necessary details.

Regards

Peter

[Ayisha_B]

Just checking in @Joll - how did the visit go today?