Forum Discussion

mburnip12's avatar
mburnip12
Tuning in
2 years ago
Solved

Hub

Can someone help please my hub keeps saying I need to reset it and I'm getting speeds nowhere near what I'm paying for 
  • Client62's avatar
    Client62
    2 years ago

    Exactly how does your Hub say you need to reset it ?    

    Check the service to your Hub and the performance of your device via ...

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.

Client62's avatar
Client62
Alessandro Volta
2 years ago

Exactly how does your Hub say you need to reset it ?    

Check the service to your Hub and the performance of your device via ...

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

  • mburnip12's avatar
    mburnip12
    Tuning in
    2 years ago

    Hi that's what I keep getting 

     

     

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello mburnip12.

      Thanks for your post.

      Sorry to hear our Connect App is requesting to reboot your Hub.

      Also sorry to see you are not getting a great speed to your Mobile device after using Samknows.

      Everything looks good from here, Download and upload speeds are fine at Hub,.It is jus the download speed to your device that is lower.

      Can I please ask what device it is it may be that it only has capabilities of reaching a maximum download speed?

      Gareth_L