Hub five blinking red no internet

[kellybond80]

Hi, I have a rather big issue, the hub 5 is not working as expect - no Internet, I work from home and need this sorted ASAP please 

[carl_pearce]

Check for issues:

https://www.virginmedia.com/support/help/service-status/

You'll need to use your backup connection for now, assuming you aren't relying solely on a residential connection with no SLA for working from home.

[Sabrina_B]

Hi @kellybond80 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues you are having with your Hub. So that we can assist you we would need to bring you in for a private message, if you have been able to resolve this, please let us know. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina