Forum Discussion

jamiesmith78's avatar
jamiesmith78
Joining in
5 months ago

Another Blink Connection Issue

Hey All.

Having just switched to Virgin, it seems I'm yet another person having issues with connecting up my Sync module and Blink system.  I think I have tried everything, but I'm hoping someone can spot something I am missing.  Its the Hub 5 and it was installed yesterday.  Connecting to every other device is fine over the wi-fi. 

Anyway... So far I have tried..

Making the 2.4ghz and 5ghz and visible on the router. I am trying to connect the the 2.4 as I know the sync modules won't connect to 5ghz.

I have checked my password and confirmed that it is correct - I can log into any other device with the same one.
I have changed the 2.4ghz password to remove any special characters.

Reset and power cycled the router.

Disabled the 5ghz altogether so it is just broadcasting on the 2.4.

Power cycled and reset the sync module.

The sync module is only a few inches from the router.

Deleted the Blink System - I am now stuck trying to create a new one but I cannot add the module so I'm stuck without a working system.

There is no vpn running on the router.

Added the MAC address to the Fire Wall rules.

The blue and green lights all flash normally on the sync module until it tries to connect to the network and then after a few seconds it turns to solid red.  I'm guessing this is when the connection accepts defeat.

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    Remove all the Blink MAC entries from the VM Hub - I suspect you have blocked access for the device.

    This is the exact same problem again with yet another 2.4GHz only device.

    1) For best compatibility make sure the VM Hub has WPA2-PSK as the only enabled Wi-Fi security mode.

    2) Turn off the VM Hub 5GHz Wi-Fi during the configuration process so as to ensure
    your mobile + the management app and the Blink device are on the same 2.4GHz band
    and can contact each other.

    • jamiesmith78's avatar
      jamiesmith78
      Joining in
      5 months ago

      Hi.

      Thanks for the suggestions. I had tried turning off the 5ghz altogether as part of the troubleshooting.

      I could not get the Blink sync module to connect to the network at all so the module mac address wasn't listed anywhere (other than when I had the firewall on, at which point it was listed on the allow list.)

      However, I did actually manage to get sorted. My old man had a spare sync module and that worked straight away.  I'm guessing my original module may have been an earlier version. 

      Thanks again for your suggestions. 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    It is hardly a surprise the module that was not on a MAC filter list works !

    • jamiesmith78's avatar
      jamiesmith78
      Joining in
      5 months ago

      I would be inclined to agree, however given the fact that the sync module wouldn't connect after the router was reset back to factory, 2.4 and 5 broadcasting separately and the 5ghz being turned off altogether, I would disagree.

      Virgin is the only hardware I've had issues with, both my TP AC1200 and the usual garbage that comes from isp's work fine.  

      The engineer was bigging up the hub 5 which is why I didn't just stick it in modem mode straight away.