on 19-06-2024 13:19
Can someone from virgin help me please - urgent
For the past 4 days we have a problem with our Hub as follows
We have been most patient and are now frustrated, if you try and contact support via phone its a nightmare
Thought i would ask on here, as support from here previously has been good
Help Please
Thanks Paul
on 19-06-2024 13:49
For prompt help with faults contact VM Customer Support on 150 or 0345 454 1111 from a non-VM phone.
on 21-06-2024 18:00
Hi pauleyf1,
Thanks for posting and sorry to see you've had some issues with the hub.
Just to confirm, are you unable to do a factory reset? You can do this by pressing the Hub's pinhole button for 10 seconds with the tip of a pen and leaving it for 5–10 minutes to start up.
Alex_Rm
on 28-06-2024 09:10
Virgin media support = Hours of frustration and get nowhere. Responses include:
We will call you back in 24 hours = No call back
The app is down - we will sort in 5 days and call you back = No call Back
Chat tab, as now also being overcharged = does not open
Service = Non existent, sorry. unless there is a marked improvement, i will not be renewing again
Expected response from this post = Zero 😞
on 28-06-2024 09:31
To perform a manual full reset of the VM Hub, Press the RESET button for 60 seconds, then leave the Hub powered on to revert to the shipping condition i.e. back to using the Hub + Wi-Fi passwords of the bottom side sticker.