on 07-03-2024 03:20
I’ve just had Virgin Media installed. I’m in a nexfibre area and am getting the full 1.1 Gbps up/down to the Hub. I have a 2.5 Gb network card and am using the 10 Gb port on the Hub 5x. However I believe the 10 Gb port is faulty as it returns very sporadic speed results, especially on the downstream. What I have done to isolate the issue:
What I have found:
So, the 2.5 Gb device gets higher downstream results (and more consistent) using the 1 Gb port on the Hub, which is obviously not right. The 1 Gb devices get slower and inconsistent downstream speeds when switching from the 1 Gb to 10 Gb ports.
Note the engineer also had issues activating the Hub when it was installed (it eventually came online the next day).
I have also had an issue as my Virgin Media account and the app still say my services haven’t been installed yet (which they have for a few days now).
I’m really hoping I can just get a replacement Hub as it’s clear something is up with the 10 Gb Ethernet port, and also this issue with my account resolved.
Answered! Go to Answer
on 11-03-2024 11:42
Hi @AmourViva 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 07-03-2024 07:25
Perhaps VM has now knackered the 5X after knackering the Hub 5 with dodgy firmware https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/m-p/5480079
on 11-03-2024 11:42
Hi @AmourViva 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel