Forum Discussion

credmire's avatar
credmire
Tuning in
9 months ago
Solved

Hub 5

Hi, Currently we have a Hub 4, I've just accepted a contract renewal offer online after speaking to an agent online who has assured me that as part of this renewal i will receive a Hub 5 (I wanted to...
Hub 5
  • unisoft's avatar
    unisoft
    9 months ago
    credmire wrote:

    Hi, Currently we have a Hub 4, I've just accepted a contract renewal offer online after speaking to an agent online who has assured me that as part of this renewal i will receive a Hub 5 (I wanted to check first as we have some 2.5GB ethernet/Wifi6 devices at home which connect to a NAS so I'd like to utilise these new features)

    I was just wondering how quickly after renewal do these get sent out? As I did specify to them that if they couldn't offer the Hub 5 then we would not be renewing and moving provider so this is a condition that was agreed to. I have saved the transcript just in case we have issues with this.

    Kind Regards,

    Chloe

    Stock being well, they are normally sent fairly quickly within a week. That's was based on my own previous experience in South England, but could vary by area/country.

unisoft's avatar
unisoft
Knows their stuff
9 months ago
credmire wrote:

Hi, Currently we have a Hub 4, I've just accepted a contract renewal offer online after speaking to an agent online who has assured me that as part of this renewal i will receive a Hub 5 (I wanted to check first as we have some 2.5GB ethernet/Wifi6 devices at home which connect to a NAS so I'd like to utilise these new features)

I was just wondering how quickly after renewal do these get sent out? As I did specify to them that if they couldn't offer the Hub 5 then we would not be renewing and moving provider so this is a condition that was agreed to. I have saved the transcript just in case we have issues with this.

Kind Regards,

Chloe

Stock being well, they are normally sent fairly quickly within a week. That's was based on my own previous experience in South England, but could vary by area/country.