Hub 5

[credmire]

Hi, Currently we have a Hub 4, I've just accepted a contract renewal offer online after speaking to an agent online who has assured me that as part of this renewal i will receive a Hub 5 (I wanted to check first as we have some 2.5GB ethernet/Wifi6 devices at home which connect to a NAS so I'd like to utilise these new features)

I was just wondering how quickly after renewal do these get sent out? As I did specify to them that if they couldn't offer the Hub 5 then we would not be renewing and moving provider so this is a condition that was agreed to. I have saved the transcript just in case we have issues with this.

Kind Regards,

Chloe

[unisoft · Accepted solution]

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@credmire wrote:

Hi, Currently we have a Hub 4, I've just accepted a contract renewal offer online after speaking to an agent online who has assured me that as part of this renewal i will receive a Hub 5 (I wanted to check first as we have some 2.5GB ethernet/Wifi6 devices at home which connect to a NAS so I'd like to utilise these new features)

I was just wondering how quickly after renewal do these get sent out? As I did specify to them that if they couldn't offer the Hub 5 then we would not be renewing and moving provider so this is a condition that was agreed to. I have saved the transcript just in case we have issues with this.

Kind Regards,

Chloe

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Stock being well, they are normally sent fairly quickly within a week. That's was based on my own previous experience in South England, but could vary by area/country.

[jbrennand]

Recently a lot of "upgraders" are not getting the Hub5 - due to Hub5 supply issues with limited stock.

This may now have resolved itself.  So, let us know back here if you do get a Hub5 (or not!).