Refer to this thread's comments about this recent firmware update and 802.03az (Energy Efficient Ethernet) for the 2.5Gb/s port
https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079
That seems to have sorted it, thanks!
Hi Jacksbabypig,
Thanks for your posts and welcome to our community forums. We're here to help.
I'm sorry to hear of your recent Hub 5 issues. However, I'm glad to hear that the help that Client62 pointed you towards has been able to assist you in getting this resolved.
Please do let us know if there's anything more that we can help you with.
Thanks,
@Zach_R - This is not resolved for those who can't disable 802.03az (i.e. anyone with unmanaged switch or other hardware without such option). I see that Ziggo customers in the Netherlands are reporting the same issue, who have the same router as you supply.
It seems the firmware activates Energy Efficient Ethernet (EEE) before the boot configuration, causing issues for users with 2.5gbps switches. This unintentional activation contrasts with global forums where EEE is disabled in the boot config. The boot config arrives later, and it's unclear if it disables EEE or if it reaches the device. Some non-UK ISPs share this problem, and a vendor update in November 2023 mentions EEE support for the 2.5Gb port. Yet, the details from Vodafone and Ziggo in December lack a fix. Seeking clarification from Sagemcom/dev team about the intended behavior and potential fixes is crucial and I’m Requesting Virgin's involvement in communication with the vendor for a resolution or testing alternative firmware versions for a solution would be beneficial. I am happy to support with any firmware testing to confirm issues gone or not. I’m specifically bringing this up as so far not a single Virgin employee has said “let me get in touch with the vendor and figure out what exactly is happening, should this feature be on or off for Virgin customers and what’s a fix.” We need this.
