cancel
Showing results for 
Search instead for 
Did you mean: 

Hub 5 has forgotten my password

jaberwok
On our wavelength

Hub 5 has forgotten my password; it dosn't accept the factory default password either. Is there any alternative to a factory reset?

I don't know for how long this might have been so but, just in case it's relevant, I have just (two days ago) switched the phones to VOIP. 

5 REPLIES 5

Client62
Hero

Hubs can have up to 3 Wi-Fi passwords plus a Hub menu password. 

Which password has stopped working ?

jaberwok
On our wavelength

Hub menu password. WiFi is a non-issue.

Adduxi
Very Insightful Person
Very Insightful Person

There is no way to recover a forgotten password.  You will need to factory reset the Hub using the 60 second pinhole reset.  The admin password is on the bottom of the Hub. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

jaberwok
On our wavelength

Thank you.

Hi jaberwok, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you were having issues accessing the hub. As mentioned by Adduxi, there isn't a way to recover a forgotten password so the reset would be needed. Make sure when doing it, it is a timed 60 seconds to ensure the hub does fully reset. 

If you have any further issues, pop back to us here in the Community. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs