Forum Discussion

jaberwok's avatar
jaberwok
On our wavelength
12 months ago

Hub 5 has forgotten my password

Hub 5 has forgotten my password; it dosn't accept the factory default password either. Is there any alternative to a factory reset?

I don't know for how long this might have been so but, just in case it's relevant, I have just (two days ago) switched the phones to VOIP. 

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Hubs can have up to 3 Wi-Fi passwords plus a Hub menu password. 

    Which password has stopped working ?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    There is no way to recover a forgotten password.  You will need to factory reset the Hub using the 60 second pinhole reset.  The admin password is on the bottom of the Hub. 

      • Kath_P's avatar
        Kath_P
        Forum Team
        12 months ago

        Hi jaberwok, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you were having issues accessing the hub. As mentioned by Adduxi, there isn't a way to recover a forgotten password so the reset would be needed. Make sure when doing it, it is a timed 60 seconds to ensure the hub does fully reset. 

        If you have any further issues, pop back to us here in the Community. 

        Many thanks,