Hub 5 has forgotten my password

[jaberwok]

Hub 5 has forgotten my password; it dosn't accept the factory default password either. Is there any alternative to a factory reset?

I don't know for how long this might have been so but, just in case it's relevant, I have just (two days ago) switched the phones to VOIP. 

[Client62]

Hubs can have up to 3 Wi-Fi passwords plus a Hub menu password. 

Which password has stopped working ?

[jaberwok]

Hub menu password. WiFi is a non-issue.

[Adduxi]

There is no way to recover a forgotten password.  You will need to factory reset the Hub using the 60 second pinhole reset.  The admin password is on the bottom of the Hub. 

[jaberwok]

Thank you.

[Kath_F]

Hi jaberwok, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you were having issues accessing the hub. As mentioned by Adduxi, there isn't a way to recover a forgotten password so the reset would be needed. Make sure when doing it, it is a timed 60 seconds to ensure the hub does fully reset. 

If you have any further issues, pop back to us here in the Community. 

Many thanks,