Forum Discussion

wright_here22's avatar
wright_here22
Tuning in
3 years ago

Hub 5 - Is it true you cant use 2.5gb WAN port in Modem mode?

Hi Everyone, So, I have 1Gb connection which is working and with that I got a new Hub 5. The WIFI was hopeless and kept dropping out.  So, i will be (as many of you have/do) go over to a 3rd party ...
bally12345's avatar
bally12345
Dialled in
3 years ago

They do. I have my SH5 in modem connected to my Unifi Dream Machine Pro router using the 2.5Gb ports

 

  • wright_here22's avatar
    wright_here22
    Tuning in
    3 years ago

    So... 

    This is where I got the information from....

    Re: hub 5 modem mode

     

    on ‎16-05-2022 16:10

    Hi @kannanni - thanks for getting in touch. I hope you're enjoying the Hub 5 and all of the benefits and features it has to offer! 

    When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. You'll then need to configure your equipment as per the manufacturer's guide.
    @shecal to get your Hub 5 into Modem Mode, you can follow the guide here: https://www.virginmedia.com/help/broadband/reboot-or-reset-hub and then selecting the "Putting the Hub into modem/router mode".
    Cheers,

    Reece - Forum Team

    • bally12345's avatar
      bally12345
      Dialled in
      3 years ago

      Iv not looked at the numbers but the 2.5gb port 100% works.

      They might have meant one port, rather than port 1?

      Or more likely they simply mistaken. As if that was the case there really would be zero advantage especially as 1gbps tops out around 930mbps on gigabit eth

      • Tudor's avatar
        Tudor
        Very Insightful Person
        3 years ago

        "When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1."

        TOTALLY WRONG, yes only one port will work, but you can use any port. You should use port 4 which is the 2.5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module.