Hub 4 no longer able to connect to VM app

[Kiaboy]

• Hub 4 no longer able to connect to VM app. Tried to reset, and reinstall the app, no matter what it still will not recognise or connect to the app. Using WiFi and Internet and network all work OK. Except the app. Very frustrating to say the least.

[jpeg1 · Accepted solution]

This is a known problem. The Connect app doesn't work correctly with the Hub4..

You need to remove the app from all devices, then do a factory reset on the Hub. You can do all necessary settings by logging onto the Hub at 192.168.0.1. 

[Kiaboy]

Thanks will try that out when I get back home. 

[pineman]

'You can do all necessary settings by logging onto the Hub at 192.168.0.1. '

Which I and many others have tried and resetting it doesn't make the slightest difference, so I'll be interested to see how Kiaboy gets on!

[Client62]

Expect issues resetting a Hub 4 until the Connect app is uninstalled from every device in the home.

The factory reset must be a 60 second press on RESET & then the HUB 4 must be left powered on to revert to the factory settings.   Powering off the Hub as per the VM notes aborts the factory reset.

Once reset the menu at http://192.168.0.1/ should be working again and accepting the Hub Password.
Any VM Pods should also re-connect.

If this is not the case contact VM and Request even demand a replacement Hub.
VM will need to pair any VM Pods to the replacement Hub.

Re-installing the Connect app will quickly corrupt the Hub 4 again, including any replacement Hub 4.

[Kiaboy]

Pineman, I have just reset mine and managed to get to the hub settings , but as soon as I install the App it all goes down the pan. VM app is in need of addressing as it kills the hub. So it is pointless. So looks like deleting the app, resetting the hub 4, so able to get onto the hub settings in future. 

[pineman]

Kiaboy

Thanks for the update. I haven't got VM Connect on my phone and I haven't been able to log on to the hub settings properly for months.

Every so often I do a reset and on one occasion I got access to the Hub but not for long! What is interesting, and tends to support what others are saying about a lot of the Hub 4 routers being reissued/reconditioned, is my hub 4 was installed in May this year. It didn't come in a box, had no WIFI labels with it and no instructions. On the occasion that I did access the Hub I found network data going back long before the device was installed in my house.

This problem with Hub 4 access has been going on since last year. Some of the Forum Team acknowledge the issue but nothing has been done.

[Client62]

"but not for long"  .... Suspect the Connect app is on another device(s).

[pineman]

"Suspect the Connect app is on another device(s)."......If only that was the case😞

[Kiaboy]

"Re-installing the Connect app will quickly corrupt the Hub 4 again, including any replacement Hub 4."

Exactly what is happening to mine. Pity VM have not sorted this out, instead like all large companies don't really fix minor problems. But happy to take the money every month..