Disney+ app not able to connect again
As per my previous post here:
Disney plus app not working on WiFi devices | Virgin Media Community - 5618006
The Disney+ app isn't working on any of our devices over WiFi again. Turning WiFi off on our phones and using 5G to use it works fine but any device trying to access Disney+ through our broadband won't connect. Comes up with the error:
Error code 1026 - AUTH_SERVICE_INIT_FAILURE
Looking around online it appears to be because Disney+ thinks we're outside our region and can't connect but we're not using a VPN and our IP shows as being from near Liverpool which is correct (screenshot below)
Can anyone at Virgin see any reason why our connection keeps doing this? It's only Disney+ that's affected, almost like that specific traffic is being redirected in a weird way. We've done all the usual stuff like uninstalled/reinstalled apps, restarted the router, etc but no change.
Thanks in advance
Col