Forum Discussion
WorstISP
2 years agoSuperfast
Hi Brown, you're wasting your time trying to get anything sorted through the support channels. You have to actually open an official complaint. The only thing that motivates Virgin Media is the threat of the regulator, so they only start looking at things properly when the 8 week deadline is near and they want to offer a "solution" before you escalate it.
Open your complaint here: https://www.virginmedia.com/help/complaints
Make sure you keep a detailed log of issues date by date, just facts, screenshots, and logs, build up your evidence.
Hiree36
2 years agoTuning in
Just started my complaint. Let's see what happens
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