Hub 4 keep losing connection and dropping with 5GHZ

[Poddys]

For several months our 5ghz wifi has kept dropping but the 2.4mhz is ok.
I have 2 different names for the connections and had no problems since I put the Hub 4 in, which was almost 2 years ago. Now though, the 5ghz connection is dropping multiple times a day.
I thought at first it might be a fault on my laptop but it's affecting all devices attached (2 Android phones, Android tablet, Virgin 360 Box etc).
I haven't reported the problem through my account as the first steps I'm asked to do are usually to check the cables, reboot the router etc, all of which I have done.
The only thing I can think of is that Virgin engineers were working outside in the road a few months ago and maybe a connection got knocked.

Any thoughts on what my best way of proceeding is please? I have always had solid help from the community, but just don't relish spending an hour on the phone with someone from a call centre in India who doesn't understand the problem I am having.

Thanks in advance.
Tony

[Tudor]

Unlikely to be technicians working in road, it would affect your 2.4 band and Ethernet wired devices. Likely to be interference or there is a remote chance of a hub problem.

[Poddys]

Thanks. I didn't know what to rule out but the common denominator I think would be the router. TV is working ok. I can't seen anything obvious in the router logs though, but those seem to be more related to problems between the router and hte outside world, not the internal network.

[Poddys]

Can't find a button to edit my post, sure there was one before...

Ended up doing a factory reset on the Hub 4, which was a faf. Several times it didn't want to respond when I tried to log in or just wouldn't load any page in the browser, but after several power off/on tries I got it up and have my 2 Wifi channels back. Just hoping the 5ghz will stay up now, it's a pain when it keeps disappearing as most devices are connected to it.

[Beth_G]

Hi Poddys,

Sorry to hear you're having trouble with your WiFi Bands and struggled to perform a factory reset. Were you pushing the pin into the pinhole for at least 60 seconds? You can also perform a factory reset via the My Virgin Media app, but manually at the Hub would be the best option.

Pleased to hear they're back up - if you do have any further issues from here, please don't hesitate to get back in touch.