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Hub 4 internet keeps dropping

SteNix2020
Up to speed

Hi all,

As above hub keeps flashing white then steady white and repeating the process every 5mins or so. We’ve had it flashing blue a few times also. I have checked connections all fine, I have attached screen grabs of connection stats 

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Screen grabs are useless

Do it again this way...

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Just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Client62
Alessandro Volta

Screens shots shows two upstream channels at 32 QAM but the rest looks OK.