Hub 4 2.4ghz won’t enable

[Pnell50]

Hi, recently had a hub 4 connected at my home. Ever since I can’t connect my Sky Q box or blink doorbell. 
I’ve enabled 2.4ghz, split the SSID to identify the 2.4ghz. It will not show the network on any device. When I log back into the wireless settings page the 2.4ghz has automatically reset to disabled. I’ve tried Virgin Media on the phone and live chat neither can help me fix this. 

[Client62]

Have you tried a 60 Second press on the RESET button, then leaving the Hub 4 powered on to revert to the factory shipping state i.e. back to the Hub and Wi-Fi passwords printed the bottom side sticker.

[Pnell50]

Hi, Just tried it, full 60 seconds reset. Then attempted to enable 2.4 again, applied changes then settings revert to disabled. Really frustrating. 

[Client62]

Reads like a Hub that is failing.   VM Customer Support can be very confused by a partial Hub fault.
Fuses fail all the time, reporting a dead Hub may be a quicker way to secure a replacement.

[Pnell50]

I’ll raise this with the tomorrow 

[Pnell50]

thanks 

[newapollo]

Hi @Pnell50 

Have you tried Disabling Channel Optimization  to see if that makes any difference? 

It's under Settings > Wireless > Wireless signal 

[Pnell50]

Hi, yeah tried that too. Didn’t work 

[John_GS]

Hi @Pnell50 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

Best wishes.