Hub 3 solid red light

[SaltyBalls]

I have the dreaded solid red power light on my hub 3. I have reset hub, turned off for 15 minutes and rebooted to no avail.

It is in a well ventilated area and hasn’t got any build up of dust in vents or ports. I have read that the hub should be replaced if this happens as it has been a couple of weeks of trying to get rid of the light. Is this correct? How quickly can I get this resolved?

Thanks ☺️

[Client62]

From the Hub admin menu run the Network diagnostic tool - scroll down the results is Temperature Normal ?

[Ashleigh_C · Accepted solution]

Hi there @SaltyBalls 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry that you have faced this issue with your service and thank you again for posting and trying the reset. As this has not improved things I do think it would be best we arrange an engineer to take a look, via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[SaltyBalls]

Tried getting into admin, but it won’t allow the password. Got an engineer coming at some point so hopefully all will be sorted.

Thanks for suggestion though 😊

[Ashleigh_C]

Hello again @SaltyBalls 
Thanks so much for your private message and confirming your address, I have now booked you a visit for the Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment