Hub 3 overheating

[alexcodlin]

Hi, the light on the front of my hub 3 is always red to indicate the unit is overheating. I have moved the location of the hub to a well ventilated space and restart it many times, but it keeps on overheating. This overheating is impacting my wifi connection. How do I get a replacement hub?

Thanks!

[jbrennand]

May not be overheating - Hub3's are known to degrade to showing a red LED over time.  Is it actually hot ?

That said - it needs replacing a VM person will respond here in a day or so.

But its unlikely to be the cause of any connection issues.

Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

[Kath_F]

Hi alexcodlin, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the hub is showing a red light. We'd need to look at booking an engineer to come and check things out for you and replace the hub if needed. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,