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Hub 3 box

feciko
Tuning in

My Hub 3 box has a constant red light on it, having reset the box twice still same issue, Wifi seems ok ....having read other posts all seem to require a new box ...Virgin chat line is hopeless ....how do I get a new Hub ???

3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

Hey @feciko Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the red light on the hub you are experiencing and for the poor service with our support team. 😢
I will assist you on this matter and investigate the matter further.

I will send a private message for further assistance as the red light may indicate overheating, if the equipment is quite hot, please cease the use of it immediately to avoid any potential damage. ✉

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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The box is not hot, everything is working well, but why the red light and not a white one ?

Thanks for coming back to us feciko, the red light can mean that your hub is overheating and would likely need to be replaced. Please can you reply to my colleagues private message and we will be able to get this looked into further for you.

Kind Regards,

Steven_L