Showing results for 
Search instead for 
Did you mean: 

Hub 3 admin password

On our wavelength

Hi all, I had my Hub 3 set so my WiFi was off (not modem mode) so my mesh network did everything, I was under the impression that the ethernet connections in the back of the hub wouldn't work if in modem mode hence turn off WiFi. Anyhoo I believe the WiFi is back on somehow but the Hub admin password isn't working and the reset pin in the back is broken somehow, any idea how I can get into my settings?


Alessandro Volta

reset hub and use default login that came with the hub 

VM think you need wifi and turn it on if you don't like that use modem mode and they should leave you alone


On our wavelength

I can't reset it, as I said the reset pin is broken inside the hub

Alessandro Volta

Then report the Hub as broken and request a replacement. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Hi Daza123,

Thank you for your post. We're very sorry to hear about the issue with your pin reset. 

We can certainly help get a replacement hub for that if it isn't working. 

I will private message you now to confirm your details.