Hub 3 Wifi fine no ethernet

[nawilson298]

Hi

yesterday 21/08/24 all ethernet connections stopped working but wifi is fine.  This happened a month or two back and an engineer called and replaced my hub3.  He explained that this issue was probably caused by VM pushing an update.

Today I have pinhole reset the router and ethernet connections were up for about a minute before going down again.

I contacted faults the first person checked a few things but needed to pass me to someone else.  The second person asked me to swap cables to different ports.  I followed this and ethernet worked for about 1min.  I was then told it is a cable issue and replacement would be sent to me.  Its not just 1 ethernet dropping but all of them.  I was sent a cable the last time this happened and this replacement cable is being used to connect my main pc to my hub3 and is not working so not a cable issue just VMs easy answer for this issue

I see this is not an isolated issue and VM must be able to see many people are having this issue but not acting on it.

I just want this resolved once and for all.

Hope you can help thanx

[legacy1]

If another hub swap happens and you still have a issue you should check another wired device  

so you are directly connected to the hub by wire yes? 

[Adduxi]

Could be a cable issue?  Unplug all the cables and reset the Hub.  Just replace the cables one at a time.  At each step see if the ethernet is working? Only then proceed to the next cable and so on.  It may also be a rogue device causing the Hub's switch to fail?  Hopefully working through this methodically will bring some results.

[Client62]

There have only very sporadic reports of Hub 3 network ports failing.

Do the Hub 3 network port LEDs stay out when Ethernet is not working ?

Or are they flashing constantly like there was a network loop ?

[nawilson298]

Thanks for the reply. Since my 1st post I have pinholes the hub again and connected my main pc via ethernet and all seemed fine for about half hour.  The port led blinks as it should.  I also turned hub off for 1min then back on and ethernet connection is back for the moment. Will wait before connecting other devices.  Will keep you posted tomorrow 

[Client62]

In spite of what VM may have as guidance on their website the way to perform a full factory reset of the VM Hub is :

Press RESET for 60 Seconds,
then the VM Hub must remain Powered On and given time to revert to the factory settings.