Hub 3 Red Light

[Micgav7580]

I have the same problem with my hub 3.  It is warm to the touch (the top of it) but it is not overly warm or hot.  I have turned it off twice (once overnight) and tried the pinhole reset and I have also checked the cables in the back and none of them are loose. There are no issues with the wifi signal and it's not dropping out.  I am concerned as advice given to others say that a permanent red light means possible overheating.  The modem is well ventilated and doesn't have anything blocking the back or either side of it.  

Can someone please advise me what I should do?  If you post a reply or private message me would I get an email notification or do I have to come back here to check?

I look forward to hearing from you. 

[Beth_G]

Hi Micgav7580

Thank you for your post, welcome to the Community Forums.

I'm sorry to hear that your Hub is potentially overheating. Thanks for completing all the checks firstly, it's appreciated 😊

From here, the next step would be to book in a home engineer visit so we can look at the Hub and replace it if required.

I've popped over a private message so I can take your details and book this in.

[Beth_G]

Hi @Micgav7580 

Thanks for getting back to me with your details via PM.

I've gone ahead and booked in an engineer appointment for you.

There’ll be no charge for this visit unless:

• *The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
• *You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

Otherwise, the appointment would be free of charge.

The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through the My Virgin Media App up to 4pm the day before the appointment.
Let us know how the visit goes and if you need anything else 😊